This training will provide you with both the knowledge to appreciate the reasoning behind what we might consider difficult behaviours (people), as well as the tools to manage and overcome difficult behaviours in the workplace.
By the end of the training/workshop you will be able to:
Identify the root causes of tension in the workplace
Recognise common triggers and inhibitors of behaviour
Explain the Stimulus-Response model
Explain the attitude and behaviour cycle
Demonstrate behaviours for calming or defusing situations
Full day course, from 9.30 am to 5.00 pm